7. Error Management & Configuration Management

During System Test, errors will be recorded as they are detected on Error Report forms. These forms will be input on the Error Management System each evening with status "Error Raised" or "Query Raised". The Error Review Team will meet each morning (10am, Conference Room) to review and prioritise DN's raised the previous day, and assign them or drop them as appropriate. This team will consist of the following representatives:-

•  A. Boring - Development Team Leader
•  B. Curie - Business Analyst
•  C. Durine - Test Controller
•  D. Ewards - Business Representative

• Category A - Serious errors that prevent System test of a particular function continuing or serious data type error
• Category B - Serious or missing data related errors that will not prevent implementation.
• Category C - Minor errors that do not prevent or hinder functionality.

Category A errors should be turned around by Bug Fix Team in 48 hours (this is turn around from time raised at Error Review Team meeting to time fix is released to System Test environment). In the event of an A error that prevents System Test continuing, the turnaround should be within 4 hours.
Category B errors should be turned around in 1 day; while
Category C errors should be turned around in 3 days.

However, the release of newer versions of the software will be co-ordinated with the Test Controller - new versions should only be released when agreed, and where there is a definite benefit (i.e. contains fixes to X or more numbers of bugs).